Warranty Policy

Warranty Policy


What is Covered Under This Warranty?

This warranty applies to all collections, including:

  • Door levers
  • Doorknobs
  • Entry handle sets
  • Multifunction entry sets
  • Deadbolts
  • Cavity door locks
  • Door pulls
  • All other accessories

Finishes Covered

  • Polished Brass (L03)
  • Polished Chrome
  • Polished Stainless Steel
  • Satin Chrome Plate
  • Satin Nickel
  • Satin Stainless Steel
  • Venetian Bronze
  • Matte Black
  • Gun Metal
  • Black Nickel


What is Not Covered Under This Warranty?

  • Satin Brass is not covered under this warranty.
  • This warranty does not cover certain conditions, including but not limited to:

Exclusions

  • Damage or defects resulting from:
    • Incorrect installation
    • Unauthorized alterations or modifications
    • Improper care or lack of maintenance
    • Improper use, accidental damage, or intentional damage
    • Normal wear and tear, including surface scratches or blemishes
    • Minor manufacturing imperfections that do not affect functionality
    • Products purchased from unauthorized resellers who are not listed as our authorized sellers

（We highly recommend that any products be installed by a certified and licensed service agent, technician, or tradesperson.）


Warranty Duration

Mechanical Warranty

All our products come with a 7-year mechanical warranty.

Finish Warranty

The duration of the finish warranty depends on the finish type:

Finish Warranty Duration
Polished Brass (L03) 5 years
Polished Chrome 5 years
Polished Stainless Steel 5 years
Satin Chrome Plate 5 years
Satin Nickel 5 years
Satin Stainless Steel 5 years
Venetian Bronze 1 year
Matte Black 1 year
Gun Metal 1 year
Black Nickel 1 year
Satin Brass Not Covered


Eligibility Requirements

To qualify for this warranty, you must meet the following conditions:

  • The product must be purchased from an Authorized Reseller.
  • You must provide proof of purchase from an Authorized Reseller, such as a tax invoice.

How to Submit a Warranty Claim

  • Warranty claims must be submitted within the Warranty Period.
  • Please contact an Authorized Reseller to submit your claim, as we are unable to assist directly.